Frequently Asked Questions - Memory Shades by Andrew Waddington

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Frequently Asked Questions

Design

Q: I have a special lamp and would like a custom size lampshade, can you help?

A: Yes, we’re always happy to undertake bespoke builds at a competitive price. Contact me on andrew@mymemoryshade.com

Q: How do I send my pictures, and how many do I send?
A: The image quantity is set by the product and images are uploaded before checkout, check out our full catalogue to browse all the sizes available

Q: Can I duplicate images if I don’t have enough photos?

A: Yes, images can be duplicated and every effort will be made to position them at opposite sides of the lamp

Image Quality

Q: Can I use scans, or photos of images developed from film?

A: Yes we want you to use the photos that are most precious to you, old or new, click here for tips to ensure best results.


Q: Do I need to crop or edit my pictures, does it matter if they are colour or black and white?

A: Uploading images on checkout will allow you to edit and frame your photos. You can send images as they are, either black and white or colour or a mixture of both.

USB Touch Lamp

Q: Can I charge my phone when the lamp is off?

A: Yes, the USB interfaces are powered allowing you to charge your devices with or without the bulb being activated.

Q: How bright is the lamp?

A: The USB Touch Lamp has three brightness settings from ambient to bright, making it ideal for a variety of situations.

How to take Copies of framed photos 

If possible take the photo out of the frame and carefully remove any glass 

Use a good quality camera or smartphone with the flash disabled from above, taking care to avoid any overhead lighting.

Ensure the corners of the image are in frame and remain as square as possible, if a reflection is present moving the camera further away and orienting the image in line with a corner often helps.

Image Repair 

Wherever possible, minor damage, unwanted artefacts and reflections will be removed from photos during our image processing.






Processing and delivery

All orders processed within 2-3 weeks plus shipping from receipt of images, however lead times can become extended at peak periods e.g Christmas, Valentines Day, Mothers / Fathers Day etc

Delivery Options

Free Shipping on any order quantity of two or more. 

Standard Delivery Royal Mail First Class Recorded Delivery, International orders will be sent via Royal Mail International Supply Partners and tracking information is provided.

Need this in a hurry?

If the On-Demand service is available on your product choose the On-demand option at checkout for 1-3 days processing and Royal Mail 24 or Worldwide 3 Day Delivery

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